Frequently Asked Questions
Everything you need to know about Coal Headwear products and services.
How should I clean my Coal Headwear hat or beanie?
To preserve the shape and fabric quality, we recommend hand washing in cold water with a mild detergent. Lay flat to dry and avoid machine drying or high heat.
What is your return policy for online orders?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition collaborations may be final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout based on your local customs regulations.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What materials do you use in your products?
We use a variety of premium materials including fine merino wool, organic cotton, and recycled polyesters. Specific material compositions are listed on each individual product page.
Are your beanies one-size-fits-all?
Most of our beanies are designed with a stretchable knit that fits most head sizes comfortably. For structured hats, please refer to our size guide for specific measurements.